We are delivering all the products through our partners of the trusted companies.
Choose an item you like to buy from our online website store. If the item is available in our e-store, you can buy and we will deliver it to you, on your door step by courier.
Purchase your item on our online website; we will send you a shipping tracking number which will help you to find our courier website track & trace shipment.
If the purchased product is more than one in quantity we won’t be able to ship in one shipment, we will ship one item in one package as per shipping courier request.
For bulk order contact our customer care team at info@iceworksdubai.ae
The shipping ordering process.
If you order products for delivery outside the base region, they may be subject to import duties and taxes or other charges which are levied when the delivery reaches the specified destination. Customer will be responsible for payment of any such import duties and taxes or other charges. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information prior to placing an order. Please note that customer must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by customer of any such laws.
When you have selected a delivery method from those offered for your selected shipping destination and customer order has been accepted by us, the order shall be processed by us to dispatch it in accordance with the estimated delivery time set out at Shipping Destinations, Weight, Costs and Delivery estimated Time. Orders received after any specified last order time or received on a day which is not a working day, will be processed on the next working day i.e. (Sunday to Thursday)
As part of the ordering process, customer will be contacted for delivery of goods by the corresponding courier. Upon placing an order customer will receive confirmation email in relation to your order. In respect of each of these and any other similar email confirmation, please note that references to shipping; express courier; shipping and handling and any other similar terms relate to the services performed by our shipping courier.
Usually the delivery takes 1 to 20 days depending upon the routes and clearance by different custom laws.
After the order is shipped, the courier can keep your order for a maximum of 2 days and if we cannot get in touch with you after 2 days, the order will be cancelled and returned to our e-store. In this case you will not receive any refund
For any questions about your delivery, please contact our Customer care team at info@iceworksdubai.ae or call us on +971 4 396 1231, +971 50 320 2334 during our working hours (Sunday to Thursday,9:30 am to 06:30 pm.)
